Technical Account Manager (m/f/d)

vitagroup health intelligence GmbH

Two women chat and laugh at a window counter in an office while a third woman writes in the background.

At vitagroup, more than 100 specialists across Germany work day after day to sustainably improve healthcare through advanced technology and intelligent services. Our digital products and connected care solutions already make possible what many still consider a vision of the future. With the Health Intelligence Platform (HIP), we are creating an open platform for vendor-independent digitalisation of the future – free from dependence on proprietary systems.

We are looking for an Account Manager (m/f/d) to join us remotely as soon as possible

Apply now and become part of our #teamfuturehealth, and make health your business!

Key Facts

The elevator pitch for your dream job

Permanent, starting immediately
Full-time, 30 days' holiday
Remote, Mannheim

Benefits

Your Benefits

With us, you work in a team that has your interests in mind. And here, you’ll find more than just a paycheck: flexible working hours, for instance, a comprehensive remote-first concept with the possibility of working within Europe, company health insurance for overseas assignments, and many other exciting benefits. But that’s not all. Your new workplace has even more to offer. What exactly? Find out now!

Learn more

What we need from you

You are responsible for supporting and developing an existing customer portfolio and build relationships with contacts from clinical management, IT and medical departments
You analyse clinical and administrative processes as well as the existing system landscape. In workshops, you translate customer needs into functional and technical requirements
You develop solution concepts based on the HIP and describe how data, interfaces and applications interact. You align feasibility, effort and operations with the relevant specialist colleagues
You prepare and deliver product demonstrations and technical customer meetings. To illustrate use cases, you also use AI tools, automation and simple prototypes
You identify potential for additional products and services, assess customer value and develop suitable offers together with sales
You support the alignment of scope of services and customer agreements, keep track of contract renewals and ensure a clear handover to the implementing teams
You coordinate open issues, track agreed measures and feed customer feedback into the further development of our products and services
You document requirements, solution concepts and business potential in a traceable manner in the CRM and continue to develop your way of working with new tools

What you bring with you

You have completed a degree in medical informatics, business informatics, eHealth, healthcare management or a comparable field — or have acquired an equivalent qualification through practical experience
You bring experience in healthcare IT, for example from solution architecture, technical consulting, presales, IT project work or technical account management
You are interested in engaging with vitagroup's technology stack and understanding how customers can benefit from integration into their existing health information systems
You are familiar with clinical and administrative hospital processes and understand the requirements that users, IT and management have for digital solutions
You can grasp technical contexts in a structured way and develop comprehensible solution concepts. You are familiar with system integration, interfaces, data flows and platform architectures. Knowledge of HL7, FHIR or openEHR is a plus
You make practical use of new digital tools and quickly familiarise yourself with additional ones. You use AI-supported analysis, low-code/no-code or automation, for example for requirements gathering, demonstrators or more efficient task handling
You combine technical consulting with commercial understanding and recognise both the benefit of a solution for the customer and its economic potential
You communicate clearly and reliably, facilitate discussions with different specialist groups and work independently. When customer requirements or internal processes change, you adjust your priorities and develop practicable solutions